Can I change my order once it’s been submitted?
Orders go straight to our warehouse for fulfillment, so it’s often impossible to make changes once they have been submitted. But we are happy to try. Please write to [email protected] with your order confirmation email if possible and let us know what you would like to change. If it's too late to change, which it usually will be, we'll try our best to find another solution.
We regret that we cannot accept orders by phone or postal mail.
If you are looking to place a bulk order for an organization you can email us at [email protected]. Otherwise, please place the order through our website.
Haymarket Books offers a discount for organizations, book clubs, reading groups, radio stations etc., who often use this discount for educational and fundraising efforts. The bulk discount is not available to registered book resellers, retail representatives, or book wholesalers.
Discounts range from 40%-50% depending on the size of the order.
Please email [email protected] for more details - we’re happy to work with you based on your organization’s needs.
My credit card is being declined – why is this happening?
All transactions are handled by Braintree Payment Solutions – Haymarket doesn't have your card details at any point. We recommend that you try another card or website browser or call your bank. If your bank says the issue is on our end, please let us know!
We recently implemented stricter security measures at check out to prevent fraud and this has impacted customers using international cards, unfortunately. We don't currently have a work around but it may be worthwhile to try checking out using a different payment method such as Paypal or Apple Pay.
One of the books I ordered has been canceled. Will I be charged for it?
No. On rare occasions, an order is partially or completely canceled. This can happen because our warehouse has run out of stock of the relevant book(s) immediately following the order being processed or because the website flags the address entered as incorrect, or we are experiencing website glitches. If your order is impacted in this way, you won’t be charged for the relevant book(s) – you will only be charged once your order has been shipped. The shipping confirmation email should have full details of what we have charged, for your reference. If you receive a cancelation email, please check that the address on your order is correct. If it is correct, you can either reply to the cancelation email or reach out to us at [email protected] for more information about your order cancelation.
Can I get a receipt for my order?
Absolutely. As soon as your order has gone through, you should get an order confirmation email from [email protected]. If you ordered any print books, then you will also get a shipping confirmation once your order has shipped (between 1 to 4 business days). Unless there was a cancelation, the amounts on the order confirmation and the shipping confirmation email should be the same.
We are very sorry to hear that you want to return your purchase. Our policy is that we generally don't accept returns. Please reach out to [email protected] if you are not satisfied with your order.
I have some other problem with my order…
We’re here to help! Please contact us at [email protected].
Orders shipping to US addresses that are over $35, and orders shipping to UK addresses that are over £25 qualify for free standard shipping. Unfortunately, we cannot offer free shipping to other countries.
Orders under $35 have a $5 flat shipping fee for USPS Standard Shipping. We offer expedited shipping with USPS Priority and the rate is determined by the weight of your shipment and your location.
What shipping methods do you offer?
For US orders our standard shipping method is USPS Standard Shipping and our expedited shipped method is USPS Priority Shipping.
Canadian orders are shipped via Canada Post.
International orders are shipped via USPS First-Class.
All orders usually ship within 2-3 business days. Larger orders can take longer to process. If you do not receive a shipping confirmation within a few business days of placing your order, please contact us.
For US orders, if you select Standard shipping at checkout, orders will arrive within 3-9 business days, depending on the destination of the package.
USPS Priority Mail typically delivers within 2–5 business days.
For UK orders, Standard shipping typically takes 9–12 days.
For international orders, First Class shipping takes approximately 11–28 days.
International postage costs are steep! Is there any way around this?
Not yet. We pass along our international shipping costs without any markup, but it’s very expensive to ship books internationally from the US. Check out our international trade distribution page to find a distributor that carries our titles in your country.
How do customs/duties work for international orders?
We don’t have any control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Check your shipping confirmation email for the tracking number of your shipment. US customers can also find their tracking numbers in the Library section of your account.
International orders will receive a shipping update via email with tracking information when available.
I'm away from home – what will happen to my delivery?
This will depend on the mail carrier in your locality. Please check the tracking number (if you have one) for updates, or look out for a card saying that they tried to deliver your package.
My books have arrived damaged – what should I do?
Please let us know within 30 days of receiving your order, and we will do everything we can to replace or refund any damaged items. Please write to [email protected] and include your order number and proof of damage. Here are our full terms and conditions.
Part of my order is missing - what should I do?
If anything is missing from your order, please let us know right away. We will do what we can to send or refund any missing items. Please write to [email protected] and include your order number and what items are missing.
Do I get a free ebook with every order?
Most of our books come with free ebooks. Unfortunately, we are not able to release every title in ebook format. This is especially true for out-of-print books that we reissue. We are working to add as many backlist titles as possible to our ebook catalog.
There are several academic book series which we are proud to publish in paperback: Historical Materialism, Studies in Critical Social Sciences, and Studies in Critical Research on Religion. Titles in these series are unfortunately also not available in ebook format.
If a book is available as an ebook, then you’ll be able to see the ebook ISBN and purchase button in the right-hand panel of the book page – and in that case we will bundle it for free with any purchase of the print book. If a book is not currently available electronically, but we digitize it in future, then you will be able to download the ebook at that point.
Where can I find the ebook I purchased?
Once you purchase an ebook, it is available for download as an epub file available from the Library page of your Haymarket Books account.
Are Haymarket ebooks DRM-free?
Our ebooks are DRM-free. Once purchased, you can download and share the ebook file however you want. Obviously our intent is that each purchase belongs to a single person, but there's no restriction on you sending it by email to someone else. You just have to log into your library and download it.
Please note, our ebooks are watermarked. Your email address displays at the front of the book.
If you would rather buy Haymarket ebooks for your device directly from Amazon, Apple, B&N, Google, or Sony, then they'll be delivered to by these providers with Digital Rights Management (DRM) applied. Ebooks purchased from other vendors will not be available on your Haymarket downloads page.
How do I open my eBook on iPad, iPhone, or Mac?
If you're using iOS (for iPad or iPhone), you should be able to click on the download link for the epub file and then select "Open in iBooks". On your Mac, simply open the epub file with the iBooks application. To read the book on your other devices you can either use Sync Collections in iBooks, or get the epub file delivered to you by email and open it from Mail. At any time, you can also log in to your account on the Haymarket website and go to your Library page to download the epub file again.
If you are still having trouble accessing ebooks on your Apple device, reach out to us at [email protected]
How do I open my ebook on an Android device?
If you are using an Android phone or tablet you can open epub files in the Google Play Books app.
On your Android phone or tablet, open the Google Play Books app 
.
Tap Menu 
Settings Enable PDF uploading.
Download a PDF or EPUB file on your device.
Open your Downloads or Files app.
Find the file.
Tap More
Open WithPlay Books or Upload to Play Books.
If you are still having trouble accessing ebooks on your Android device, reach out to us at [email protected]
How do I open my ebook on Kindle?
To read the ebooks on your Kindle device, you will need to email them to your specific Kindle device email. Amazon has instructions for this here: https://www.amazon.com/gp/sendtokindle/email. Please note that you will need to email the files to yourself from our site, then re-send them to your Kindle using Amazon's instructions.
I’m having issues sending ebook files to Kindle
We have seen occasional issues with Amazon rejecting files sent from our website.
The simplest fix is to email the ebook files from your Library on our website to your own email address, then forward them to your Kindle email address from there. That way Amazon won't block the files from being sent.
If you don't already know your send-to-kindle email address, here is Amazon's help doc: https://www.amazon.com/gp/help/customer/display.html?nodeId=201974220
If you are still having trouble accessing ebooks on your Kindle, reach out to us at [email protected]
How do I open my ebook on Nook, Kobo, etc?
With some e-readers you will need to download the file to your computer, then connect your device to your computer—probably with a USB cable—and drag the file to your device’s books or documents folder.
We’ve made every effort to ensure that Haymarket ebooks are readable on any device or computer. If you think something went wrong with the download, you can re-download your ebook at any time from your Library page or reach out to us at [email protected].
What is the Haymarket Book Club?
We’re glad you asked! Members of our Book Club support our publishing mission by giving us a reliable stream of income in exchange for regular shipments of Haymarket books. For rates starting at $10 per month you will receive regular shipments of electronic and/or print books that can include as many as 40 books per year. We hope you’ll join the hundreds of other members of our book club in helping to ensure our financial health by signing up today.
Will I be charged automatically?
Yes! Once you subscribe to one of our Book Clubs, you will be charged automatically—each month or each year, depending on which option you choose—until you unsubscribe, which you can do it any time by logging into your account on our website and navigating to the "book club" tab at top right (just below the search bar).
What do I get as a member of the Haymarket Book Club?
All Book Club subscribers receive an automatic 50% discount on all titles on the Haymarket website. This discount is active as long as you are logged into the website and your subscription is active.
Print + Ebook All You Can Read subscription: Members receive a print copy of every new book released by Haymarket (excluding those in our academic series), and an ebook copy of every new book that is available as an ebook.
Print + Ebook Monthly subscription: Members receive a print copy of one Haymarket book per month, and an ebook copy of every new book that is available as an ebook.
Ebook subscription: Members receive an electronic copy of every new Haymarket book that is available as an ebook.
Historical Materialism/Studies in Critical Social Sciences subscription: Members receive a print copy of every title published in these series (ebook editions are not available for these titles).
How do I change my address or payment information?
You can change your shipping address or payment information by logging into your account on this website and clicking the "Book Club" link in the upper-right-hand corner (just below the search bar), or just click this link. The link only works for current subscribers.
When can I expect my next Book Club shipment?
Soon!
All You Can Read, Monthly, and Ebook Club members can expect to hear from us every month about their monthly subscription shipments.
SCSS and HM Book Club shipments are sent somewhat less frequently, as they are dependent on when new series books are released, but usually in larger batches: about 5-10 books every 3-5 months.
How does my subscription work?
All You Can Read, HM, and SCSS Book Club subscriptions:
One week before your shipment is due to go out, you will get an email from us listing the books in the next shipment.
If you want all the books on the list, do nothing, and they will all be sent to you as usual.
If there are any books you want to skip, click the link in the email and make your selections on our website.
You will always get the ebook edition of every book that has an ebook, even if you skip the print edition (does not apply to HM and SCSS subscriptions).
Ebook Club subscription:
Once per month, you will get an email from us listing the new ebooks included in that month's "shipment," and a reminder that you can access your ebooks by navigating to your "library" on this website.
Monthly subscription:
One week before your shipment is due to go out, you will get an email from us listing your options for your monthly print book, as well as your new ebooks for the month.
Follow the link in the email, or navigate to the "book club" tab at top right on this website (just below the search bar), to make your print book selection for the month before the selection deadline.
You will always get the ebook editions of every book listed in that month's email added to your "library", regardless of which print book you choose.
Where are the ebook editions of my Book Club subscription?
All of your ebooks will be automatically delivered to your library on the Haymarket website. At the top right-hand corner of the screen is a “Log In" link and a “Library” link. Your ebooks will appear in your library.
Help! I’m getting too many books!
We feel you! But we love each and every book we publish, so it’s unlikely we’ll publish fewer books. Our favorite solutions to this “problem” include buying more bookshelves, donating books to a local school or library, giving books away as gifts, opting out of more books each shipment, or switching to our Monthly or Ebook Club subscription options.
Sure! Just email us at [email protected] and get back to you as soon as possible.